Submit a request

For all information requests, consult our online chat.

Employees only

Employees only

You must provide at least 2 photos: 1 close-up photo showing damage to the product + 1 wide-shot photo showing the product as a whole. Also, a photo of your invoice is required.

The serial number (S/N) can be found on the label of your device

Enter your order number or contract number

Email sent to delivery department for adjustment, please enter contract number and PTR(s) to adjust

There is no contract adjustment for in-store pickup on delivery department*


The number can be found in the subject of the confirmation email you received

Please complete this form so that an agent can invoice the contract concerned

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Add file or drop files here